vb77 Privacy Policy
At vb77, your privacy is treated with the same care as your winnings. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and protected, and what rights you hold over your information as a player on our platform.
How vb77 Safeguards Your Information
Six core principles that define how vb77 collects, processes, and protects every piece of personal data entrusted to us by players across Bangladesh.
256-bit SSL Encryption
All data transmitted between your device and vb77's servers is protected by industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal information are never exposed in transit.
No Data Selling
vb77 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used solely to operate the platform, verify your identity, process payments, and improve your experience.
Minimal Data Collection
We apply a data minimisation principle — we only collect the personal information that is genuinely necessary for account registration, identity verification, payment processing, and regulatory compliance. Nothing more.
Your Right to Access
Every registered vb77 player has the right to request a copy of the personal data we hold about them at any time. Submit your request to [email protected] and we will respond within 30 days.
Right to Erasure
Subject to our legal obligations to retain certain records for anti-money laundering and regulatory purposes, you may request deletion of your personal data when you close your account. We honour these requests promptly.
Transparent Cookie Use
vb77 uses cookies solely for platform functionality, session management, fraud prevention, and anonymised analytics. We do not deploy third-party advertising trackers or behavioural profiling cookies on our platform.
- 1. Introduction
- 2. Who We Are
- 3. Data We Collect
- 4. How We Use Your Data
- 5. Legal Basis for Processing
- 6. Data Sharing
- 7. Cookies & Tracking
- 8. Data Retention
- 9. Data Security
- 10. Your Rights
- 11. Children & Minors
- 12. Third-Party Links
- 13. Marketing Communications
- 14. Changes to This Policy
- 15. Contact Us
Introduction
This Privacy Policy ("Policy") applies to all users of the vb77 online betting and casino platform, accessible at vb77.io (the "Platform"). It governs the collection, use, storage, disclosure, and protection of personal data provided by or collected from players ("you", "your") in connection with their use of the Platform.
vb77 is committed to protecting the privacy and personal data of all players, with particular care given to the standards expected by players based in Bangladesh. We recognise that entrusting us with your personal information requires confidence in our handling practices, and this Policy is intended to provide full transparency about exactly what we do with your data and why.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and vb77. Where those documents reference privacy or data handling, this Policy provides the authoritative and complete treatment of those matters.
We may update this Policy from time to time. The date of the most recent revision is shown at the top of this page. Continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms.
Who We Are
vb77 operates vb77.io as an entertainment platform providing sports betting, live casino, slots, and related gaming services to eligible adult players. For the purposes of this Privacy Policy, vb77 is the data controller — meaning we determine the purposes and means of processing your personal data.
Our platform is designed to serve players primarily in Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and surrounding areas. All platform operations and customer support are conducted in English.
If you have any questions, concerns, or requests relating to your personal data and how it is handled by vb77, you may contact our data support team directly at [email protected]. We aim to respond to all data-related enquiries within 30 calendar days.
Data We Collect
vb77 collects personal data through several channels: directly from you when you register or use the platform, automatically through your use of the platform, and from third-party sources where permitted and necessary. Below is a detailed breakdown of the categories of data we collect.
3.1 Registration & Identity Data
When you create a vb77 account, we collect:
- Full legal name
- Date of birth (to verify you are aged 21 or above)
- Residential address (including city, district, and postcode where applicable)
- Email address
- Mobile phone number
- Username and encrypted password
3.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations — which exist to prevent fraud, underage gambling, and money laundering — we may collect copies of:
- National Identity Card (NID) or Passport
- Proof of residential address (utility bill, bank statement, or official correspondence dated within the past three months)
- Confirmation of payment method ownership (e.g., screenshot of bKash or Nagad account details)
3.3 Financial & Transaction Data
To process deposits and withdrawals, we collect and record:
- Payment method details (e.g., bKash account number, Nagad account number, bank account name and number)
- Deposit and withdrawal amounts (denominated in Bangladeshi Taka, BDT)
- Transaction timestamps and reference numbers
- Account balance history
vb77 does not store full payment card numbers. Where card payments are processed, these are handled by our payment processing partners who maintain their own security standards.
3.4 Betting & Gaming Activity Data
We maintain a full record of your activity on the platform, including:
- Bets placed, odds, stake amounts, and outcomes
- Casino and slot game sessions — game titles played, wager amounts, win/loss outcomes
- Bonus offers claimed and wagering requirement progress
- VIP loyalty points earned and redeemed
This data is used for regulatory compliance, responsible gaming monitoring, dispute resolution, and platform improvement purposes.
3.5 Technical & Device Data
When you access the vb77 platform, we automatically collect certain technical data, including:
- IP address
- Device type, operating system, and browser version
- Screen resolution and language settings
- Referring URL and navigation path through the platform
- Session duration and page interaction data
This data is collected primarily for fraud prevention, security monitoring, and platform performance optimisation. It is not used to build behavioural advertising profiles.
3.6 Communications Data
When you contact our support team — whether via live chat or email — we record the contents of those communications, including the nature of your query, our responses, and any attachments or evidence you provide. These records are retained to provide quality customer service, train support staff, and resolve disputes.
| Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, DOB, address, email, phone | Account creation, age verification |
| KYC Documents | NID / Passport, proof of address | Fraud prevention, AML compliance |
| Financial | bKash / Nagad account, transaction history | Deposit & withdrawal processing |
| Gaming Activity | Bets, game sessions, bonus history | Responsible gaming, compliance, disputes |
| Technical | IP address, device type, browser | Security, fraud detection, performance |
| Communications | Live chat logs, email threads | Customer support, dispute resolution |
How We Use Your Data
vb77 uses the personal data it collects only for clearly defined, legitimate purposes. We do not process your data in ways that are incompatible with these stated purposes. The specific ways in which we use your data are as follows:
- Account Registration & Management: To create and maintain your vb77 account, verify your identity and age, and manage your account settings and preferences.
- Payment Processing: To process deposits and withdrawals in Bangladeshi Taka via your chosen payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank).
- KYC & Compliance: To meet our obligations under applicable anti-money laundering requirements and responsible gaming standards, including age verification and the monitoring of unusual financial activity.
- Platform Personalisation: To deliver a personalised experience — for example, displaying your preferred sports markets, remembering your language and display preferences, and showing you relevant bonus offers based on your betting history.
- Responsible Gaming Monitoring: To monitor your activity for signs of problem gambling and to enforce any limits, cooling-off periods, or self-exclusion requests you have activated.
- Fraud Prevention & Security: To detect and prevent unauthorised account access, duplicate accounts, bonus abuse, payment fraud, match-fixing participation, and other prohibited conduct as set out in our Terms & Conditions.
- Customer Support: To respond to your queries, complaints, and requests efficiently and accurately via live chat and email.
- Marketing Communications: Where you have opted in to receive marketing communications, to send you information about relevant promotions, bonus offers, and platform updates. You may opt out at any time — see Section 13 for details.
- Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the platform's functionality, speed, game selection, and overall user experience.
- Legal Obligations: To comply with applicable laws, respond to lawful requests from competent authorities, and protect vb77's legal rights in connection with any dispute or legal proceeding.
Legal Basis for Processing
vb77 processes your personal data on the following legal bases, depending on the purpose of processing:
- Performance of a Contract: The majority of our data processing — including account management, payment processing, and providing you with access to betting and gaming services — is necessary for the performance of the contract between you and vb77 (as set out in our Terms & Conditions).
- Legal Obligation: Certain processing activities — including KYC identity verification, transaction monitoring, and the retention of financial records — are required to comply with applicable anti-money laundering obligations and other regulatory requirements.
- Legitimate Interests: We process some data on the basis of our legitimate interests as a platform operator — for example, fraud prevention, platform security, responsible gaming monitoring, and improving our services. We apply a balancing test to ensure that our legitimate interests do not override your privacy rights.
- Consent: Where we process your data for optional purposes — particularly the sending of marketing communications — we rely on your explicit consent. You may withdraw this consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
Data Sharing
vb77 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
6.1 Payment Processing Partners
To process your deposits and withdrawals, we share necessary financial data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners process your payment data under their own privacy policies and security standards. vb77 does not retain full payment credentials beyond what is necessary to process the specific transaction.
6.2 Identity Verification Providers
We may use third-party identity verification services to assist with KYC processes, such as verifying the authenticity of identity documents. These providers process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.
6.3 Game Technology Providers
Some of the games available on vb77 are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play these games, limited technical data (such as session tokens and bet outcomes) may be shared with these providers for game operation and fairness-certification purposes. These providers do not receive your full personal profile.
6.4 Fraud Prevention & Security Services
We may share technical data — such as IP addresses, device fingerprints, and transaction patterns — with fraud prevention and cybersecurity service providers who assist us in detecting and preventing unauthorised access, bonus abuse, and financial crime.
6.5 Legal & Regulatory Disclosure
vb77 will disclose personal data to competent authorities, law enforcement bodies, or courts when required to do so by applicable law, or when we have a good-faith belief that such disclosure is necessary to protect the rights, property, or safety of vb77, our players, or the public. We will notify affected users of such disclosures to the extent permitted by law.
Cookies & Tracking Technologies
vb77 uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device by a website server. Cookies allow us to recognise your device across sessions and provide core platform functionality.
7.1 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Maintain your login session, keep your bet slip active, remember your platform preferences during a session | Session (deleted on browser close) |
| Authentication | Securely identify your account across page loads without requiring you to log in repeatedly | Up to 30 days (persistent) |
| Security | Detect fraud, bot activity, and unauthorised access attempts; protect against CSRF attacks | Session or up to 12 months |
| Analytics | Collect anonymised, aggregated data about how the platform is used — page visit counts, navigation paths, feature usage — to help us improve the platform | Up to 12 months |
| Preference | Remember your display preferences (e.g., selected sports categories, odds format) across visits | Up to 12 months |
7.2 What We Do Not Use Cookies For
vb77 does not deploy third-party behavioural advertising cookies, social media tracking pixels, or cross-site profiling trackers on the platform. We do not share cookie-derived data with advertising networks.
7.3 Managing Cookies
Most web browsers allow you to control cookies through your browser settings, including the ability to block or delete cookies. Please note that disabling essential cookies may significantly impair the functionality of the vb77 platform — for example, you may not be able to maintain a logged-in session. Analytics and preference cookies can be disabled without affecting core platform functionality. Refer to your browser's help documentation for instructions on managing cookie settings.
Data Retention
vb77 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
- Account Data (active accounts): Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, to comply with financial record-keeping and anti-money laundering obligations.
- KYC Documents: Retained for a minimum of five (5) years from the date of submission, in line with standard anti-money laundering record-keeping requirements.
- Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
- Betting & Gaming Activity Logs: Retained for a minimum of three (3) years from the date of activity, for dispute resolution, responsible gaming monitoring, and regulatory audit purposes.
- Customer Support Communications: Retained for a minimum of two (2) years from the date of the communication, for quality assurance and dispute resolution purposes.
- Marketing Consent Records: Retained for the duration of your active marketing consent plus two (2) years after withdrawal of consent, to demonstrate compliance with consent requirements.
After the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Where anonymisation is not technically feasible, data is securely destroyed.
Data Security
vb77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security practices include:
- 256-bit SSL/TLS Encryption: All data transmitted between your browser and vb77's servers is encrypted using industry-standard 256-bit SSL/TLS protocols. This protects your login credentials, payment data, and personal information during transit.
- Encrypted Data Storage: Sensitive data — including passwords and payment method references — is stored in encrypted form. Passwords are hashed using strong cryptographic algorithms and are never stored in plain text. vb77 staff cannot view your password.
- Access Controls: Access to personal data within vb77's systems is strictly role-based. Only authorised personnel who require access to specific data categories in order to perform their duties are granted such access. All internal data access is logged and audited.
- Fraud Monitoring Systems: Automated and manual monitoring systems are in place to detect suspicious login attempts, unusual transaction patterns, and potential account takeover activity. These systems run continuously, 24 hours a day, 7 days a week.
- Regular Security Reviews: vb77's platform and infrastructure undergo periodic security assessments to identify and remediate potential vulnerabilities before they can be exploited.
- Incident Response: In the event of a data security incident that may affect your personal data, vb77 has an incident response process in place. Affected users will be notified without undue delay where the incident poses a risk to their rights and interests.
While vb77 takes all reasonable steps to protect your personal data, no security system is entirely infallible. You also play an important role in keeping your account secure: use a strong, unique password; do not share your login credentials with anyone; and log out of the platform when using a shared or public device.
Your Rights
As a user of the vb77 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within 5 business days and provide a full response within 30 calendar days.
| Your Right | What It Means |
|---|---|
| Right of Access | You may request a copy of all personal data vb77 holds about you. We will provide this in a clear, readable format within 30 days of your request. |
| Right to Rectification | If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Please update your account details directly via your profile settings where possible, or contact support for changes that require manual verification. |
| Right to Erasure | You may request that we delete your personal data. We will honour this request where no legal obligation requires us to retain the data. Where mandatory retention applies (e.g., transaction records for AML compliance), we will explain which data must be kept and for how long. |
| Right to Restriction | You may request that we restrict processing of your data in certain circumstances — for example, while a dispute is being resolved or while you contest the accuracy of data we hold. |
| Right to Data Portability | You may request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider where technically feasible. |
| Right to Object | You may object to processing of your data where that processing is based on legitimate interests. We will review your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests. |
| Right to Withdraw Consent | Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal. |
To exercise any of the above rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered username and the email address associated with your account. We may ask you to verify your identity before processing your request to protect against unauthorised access to your data.
Children & Minors
The vb77 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory part of the account registration process, and we take additional steps to verify age during the KYC process.
If you are a parent or guardian and believe that a minor in your care has created a vb77 account or provided us with personal data, please contact us immediately at [email protected]. We will take prompt action to investigate, close the account, and securely delete any personal data collected, subject to any mandatory legal retention obligations.
Third-Party Links
The vb77 platform does not include links to external third-party websites for commercial or navigational purposes. However, where references to payment providers, game studios, or other service partners appear on the platform, those entities operate independently and maintain their own privacy policies.
vb77 is not responsible for the privacy practices of third-party service providers, payment partners, or game technology providers. When you interact with a third-party payment method such as bKash or Nagad to complete a transaction, your interaction with that payment service is governed by the respective provider's own privacy policy and terms of service.
We encourage you to review the privacy policies of any third-party services you use in connection with your vb77 account to understand how they handle your data.
Marketing Communications
vb77 may send you promotional communications about bonuses, special offers, new game releases, seasonal promotions (such as those aligned with Eid, Pohela Boishakh, the Bangladesh Premier League, or the T20 World Cup), and platform updates. We will only send you marketing communications if you have given your explicit consent to receive them.
You may opt in to marketing communications during the account registration process, or at any later time through your account settings. You may withdraw your consent and opt out of marketing communications at any time by:
- Updating your communication preferences in your account settings under "Notifications"
- Clicking the "Unsubscribe" link at the bottom of any marketing email sent by vb77
- Contacting our support team at [email protected] with the subject line "Unsubscribe from Marketing"
Please allow up to 5 business days for your opt-out request to take effect across all communication channels. Opting out of marketing communications will not affect transactional communications — we will continue to send you essential account-related messages such as deposit confirmations, withdrawal notifications, password reset emails, and important account security alerts.
Changes to This Policy
vb77 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page at vb77.io/privacy-policy, and the "Last updated" date at the top of this page will be revised accordingly. For significant changes that materially affect how we handle your personal data, we will notify you by email to the address registered on your account, or by displaying a prominent notice on the platform, at least 14 days before the changes take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how vb77 collects, uses, and protects your personal data. Your continued use of the platform following publication of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, please contact our support team to discuss your options, including the closure of your account.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way vb77 handles your personal data, our dedicated support team is available 24 hours a day, 7 days a week, including public holidays observed in Bangladesh.
Subject Line: Please use "Privacy Policy Enquiry" or "Data Rights Request" for faster routing
Live Chat: Available 24/7 directly within the vb77 platform (English language support)
Response Time: We aim to acknowledge all data-related requests within 5 business days and provide a full response within 30 calendar days
Time Zone: Bangladesh Standard Time (BST, UTC+6)
When contacting us about a data rights request, please include your registered username and the email address associated with your account to help us verify your identity and process your request efficiently. We may ask for additional verification before actioning sensitive requests such as data deletion or account closure.
Thank you for taking the time to read vb77's Privacy Policy. We are committed to earning and maintaining your trust through transparent, responsible, and secure handling of your personal information.
Your Privacy Is Protected — Now Enjoy the Platform
With your data secured by 256-bit SSL encryption and our strict no-selling policy, you can focus on what matters — great cricket betting, live casino, and slots on Bangladesh's premier platform.